- Mon - Fri 8:00-18:00 / Sunday 8:00-14:00
We are open for Business!
- 00 123 456 7890
- 47 Bakery Street, Los Angeles, CA
Thank you for supporting Freddy’s Lagniappe, and shopping our merchandise through our website. We want all of our customers to be completely satisfied with the items you purchase from us. In the event you are not satisfied for any reason, you may request to return your purchase in accordance with this Return and Refund Policy as it applies to purchases made through the Freddy’s Lagniappe website.
By making a purchase, you agree to the terms of this Return and Refund Policy
You have 7 days from the date of delivery to request a refund.
To be eligible for a refund, you must initiate the return within this 7-day period. Returns requested after 7 days from delivery will not be accepted.
** Please inspect your order upon reception and contact us immediately if:
• The item has been damaged during shipping
• You receive an incorrect item / different item than ordered.
This allows us to evaluate the issue and make it right as quickly as possible.
• United States: Federal law does not require merchants to accept returns. However, if we advertise a refund policy, we are legally bound to honor it. Some states, including California, have specific requirements for return policies.
• California Residents: Under California Civil Code Section 1723, this refund policy is conspicuously displayed and our return timeframe and conditions are clearly stated.
Contact us for return eligibility and instructions before returning any product – Refunds will be processed according to applicable law and our discretion.
To be eligible for a return, please ensure that:
• The product was purchased within the last 7 days
• You have proof of purchase (order confirmation email or receipt)
We reserve the right to refuse returns that do not meet these criteria.
Please inspect your order upon receipt and contact us immediately if the item has been damaged during shipment or if you receive an incorrect item / different item than ordered. This allows us time to evaluate the issue and make amends in a timely manner.
Claims for damaged or incorrect items must be made within 7 days of delivery. Claims made after 7 days may not be honored
** If you receive a damaged item, please contact us immediately with:
• Your order number
• A description of the damage
• Photos of the damaged or defective item (if possible)
We will work with you to resolve the issue as quickly as possible. Potential resolutions:
• Send you a replacement item of your choice (of equal value) at no charge, including shipping cost
• Issue a full refund (including original shipping costs)
• Provide a prepaid return shipping label if the item needs to be returned
• Issue to purchaser a $20 Freddy’s Lagniappe Gift Certificate to be used toward a future purchase through the Freddy’s Lagniappe website, as a gesture of our sincere apology for any inconvenience.
** If you receive an incorrect item / different item than ordered, please contact us immediately with:
• Your order number
• A description of the ordered item, and the item that was sent in error.
We will work with you to resolve the issue as quickly as possible. Potential resolutions:
• Provide a prepaid return shipping label for the incorrect item to be returned
• Send you the originally ordered item with no additional shipping cost
• If timing of resending the item is not acceptable, and purchaser no longer wants the item, a full refund will be issued (including original shipping costs) when the item is returned and received at Freddy’s Lagniappe’s mailing address.
• Issue to purchaser a $20 Freddy’s Lagniappe Gift Certificate to be used toward a future purchase through the Freddy’s Lagniappe website, as a gesture of our sincere apology for any inconvenience.
To initiate a return, please follow these steps:
• Contact Us: Reach out to us using one of the contact methods listed below to notify us of your intention to return an item
• Prepare Your Item: Package the item securely in its original packaging (if possible) to prevent damage during shipping
• Ship the Item: Send the item to the following address: PO Box 841289, Houston, TX, 77284
• Confirmation: Once we receive your return, we will inspect the item and notify you of the status of your refund.
Important: Excluding cases of items damaged during shipment or an item received isincorrect/ different than ordered, you, the purchaser, will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable
shipping service or purchasing shipping insurance for items of significant value.
If your refund is approved, once we receive and inspect your returned item, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 – 10 business days.
The refund will include the purchase price of the item(s) returned. Original shipping charges are non-refundable unless the return is due to our error (e.g., you received an incorrect or defective item).
If your return is rejected, we will notify you of the reason and return the item to you at your expense.
If you haven’t received a refund after 10 business days, please check:
• Your bank account or credit card statement
• Contact your credit card company (it may take time for a refund to post)
• Contact your bank (processing times vary)
If you’ve completed these steps and still have not received your refund, please contact us.
Important: Items purchased on sale or at a discounted price are not eligible for return or refund, except in cases where:
• The item arrives damaged or defective
• We shipped the wrong item
• The item does not match the description on our website
All sale items are marked as “Final Sale” and all sales are final unless one of the exceptions above applies.
Customer Responsibility:
You are responsible for paying the shipping costs when returning an item. Shipping costs are non-refundable. We strongly recommend that you:
• Use a trackable shipping service
• Purchase shipping insurance for items of significant value
• Retain proof of postage
We are not responsible for items lost or damaged during return shipping.
If you are returning an item because it is damaged or we made an error (wrong item shipped), we will cover the return shipping costs. Please contact us to receive a prepaid return shipping label.
Chargebacks and Payment Disputes: – If you initiate a chargeback or payment dispute through a bank or issuing credit card company, we reserve the right to suspend or terminate your account – Unjustified chargebacks may result in a “chargeback fee” of up to $25 USD charged to you – We may ban accounts that abuse chargeback rights – You agree to contact us first to resolve any billing disputes before initiating a chargeback.
Product Descriptions: We make every reasonable effort to accurately display product characteristics (colors, sizes, specifications) of the items displayed on our website. However: Actual colors may vary due to monitor display settings – Specifications may change without notice as products are updated – We disclaim liability for minor inaccuracies in product descriptions – Material misrepresentations will be acceptable grounds for returns / refunds.
If you have any questions about our Return and Refund Policy, or if you need assistance with a return, please contact us:
By email: freddy@freddys-lagniappe.com
By visiting this page: https://freddys-lagniappe.com
By phone number: 281-832-2456
By mail: PO Box 841289, Houston, TX 77284
We will respond to your inquiry within 1-2 business days.
